Политика возврата средств
Refund & Cancellation Policy
Last updated: September 2026
1. Custom Product Policy All products manufactured and supplied by Goodgo Elevator are custom-made to order according to client specifications. Due to the bespoke nature of our products, we do not accept returns or offer refunds once production has commenced.
2. Order Cancellation Orders may be cancelled without penalty within 14 calendar days of the order confirmation date, provided that production has not yet commenced. Cancellation requests must be submitted in writing to our sales team. Once production has started, cancellation is not accepted and the deposit is non-refundable.
3. Warranty Goodgo Elevator provides an 18-month warranty from the date of shipment on all manufactured products. During the warranty period, we will repair or replace any components that are found to be defective due to manufacturing faults, at no additional cost to the buyer. The warranty does not cover:
- Damage caused by improper installation not carried out by Goodgo-approved personnel
- Normal wear and tear
- Damage caused by misuse, negligence, or unauthorized modifications
- Damage caused by force majeure events
4. Defective or Damaged Goods If goods arrive damaged or with manufacturing defects, the buyer must notify Goodgo Elevator in writing within 7 days of receipt, with photographic evidence. We will assess the claim and arrange repair, replacement parts, or a replacement unit at our discretion.
5. Acceptance Delivery is considered complete upon the buyer's written sign-off of the installation acceptance certificate. Any claims raised after acceptance will be handled under the warranty terms above.
6. Governing Law This policy is governed by the laws of Hong Kong SAR.
Contact For any queries regarding this policy, please contact us at: [info@goodgohi.com] | [whatsapp:+85290591761]